Refund policy

You may return most new, unopened items within 30 days of delivery for a full refund less shipping costs. During the holidays, items shipped between November 1st and December 31st can be returned until January 31st.

Return Policy

Returns must be made within 30 days of receiving your order.

  1. Contact us as soon as possible by email or call 254-675-1290.
  2. Please include your name and order #.
  3. We will give you a return authorization #, which you should write on the outside of the shipping box.
  4. You should safely pack the item(s) in it's original box(es) with labels and tags intact. Use packing material to carefully pack the item in the shipping box so the item(s) will arrive safely. Please write on the outside of the shipping box that it contains Glass .
  5. You should insure the package, and return it to us at your expense. If you fail to insure the package, and it arrives damaged, then this will result in your loss.
  6. After we receive your package, we will inspect the item, checking that it is in new condition with labels & tags in place and in the items original box.
  7. We will then CHEERFULLY refund your purchase price minus shipping and handling cost.
  8. We strive to make this an easy and pleasant experience.
  9. We look forward to serving you again.

Damaged Shipment

If your order arrives damaged, email us immediately or call 254-675-1290. Be sure to include your Name, Order#, and Phone#. You will need to save all shipping boxes, packing material, and the damaged items for the claim inspector. We will notify the carrier and will send your replacement as soon as possible after the claim is filed.